Privacy Policy

At Gourmena Foods Catering (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect any data that you provide to us when you engage with our catering services, website, social media, or other platforms.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number
Billing and delivery address
Event details (such as date, guest count, venue)
Dietary preferences and restrictions
Payment information (processed through secure third-party gateways)
Feedback or inquiries sent via email or contact forms

2. How We Use Your Information

We use your data to:

Fulfill and manage catering orders and event services
Communicate with you regarding your inquiries or bookings
Customize our services based on your preferences
Improve our website, services, and customer experience
Comply with legal obligations

3. Sharing of Information

We do not sell or share your personal information with third parties, except:

With service providers working on our behalf (e.g., payment processors, logistics)
When required by law or government authorities
To protect our rights or the safety of our customers

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

Access the data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
To exercise these rights, contact us at: [Insert Contact Email]

6. Cookies and Tracking

If our website uses cookies or analytics tools, we use them only to understand user behavior and improve service. You may choose to disable cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and the effective date will be revised accordingly.

Terms & Conditions (Service Policy) – Gourmena Foods Catering

By using our catering services or website, you agree to the following terms:

1. Booking & Payment

All bookings are confirmed upon receipt of a deposit or full payment as agreed.
Cancellations made [Insert timeframe, e.g., “less than 72 hours”] before the event may be subject to a cancellation fee.

2. Menu & Allergies

We strive to accommodate dietary restrictions. However, customers must inform us in writing of any allergies or intolerances.
Cross-contamination cannot be completely ruled out in shared kitchen environments.

3. Delivery & Setup

Delivery times are scheduled in advance. Delays due to traffic or unforeseen events will be communicated promptly.
Setup services (buffet, table service, etc.) are available upon request and may incur additional charges.

4. Equipment & Rentals

Any rental equipment (chafing dishes, cutlery, etc.) remains our property and must be returned in good condition.
Lost or damaged items may result in additional fees.

5. Liability

We are not liable for issues arising from incorrect information provided by the client.
Gourmena Foods Catering is not responsible for events beyond our control, such as weather or force majeure incidents.

6. Governing Law

These terms are governed by the laws of [Insert Jurisdiction – e.g., Kingdom of Saudi Arabia].

If you have any questions regarding this policy or your personal data, please contact us.